By Guest Blogger, Chris Johnson, Diesel Laptops:
As businesses struggle to find well-qualified technicians, many are turning towards reducing employee turnover through retention. Increasing pay may be the first thing that comes to mind, which is always appreciated but can have an expensive snowball effect. Many technicians could be retained through more creative programs. Avoiding unnecessary open positions can be the first line of defense. Below are three ideas to improve your retention efforts:
1. Show Appreciation
The easiest way to show appreciation is verbally. By telling employees regularly that they are appreciated, the quality of their work and attitude usually improve. Listening to and addressing concerns about workflow or environment will make employees feel valued. Additional compensation is a great way to show appreciation, but it does not need to be the ‘go-to’ way of rewarding your staff.
2. Promote Education
Promoting education in the field, online, or in-person is a great way to retain employees. By making a one-time investment in your technicians’ capabilities, your business can promote additional services and may weather an internal staff shortage better. Employees will view this as an investment and renewed commitment to their future. This is a win-win.
3. Invest Wisely
Investing in tools and support, like Diagnostic Tools from Diesel Laptops, can be a great way to improve working conditions for your employees. New tools and support are likely to increase productivity and help your bottom line. In the case of diagnostic tools, delays and costs associated with sending a vehicle out can be avoided and diagnostic services can be added to your menu and invoiced separately.
Increasing employee satisfaction can be a simple as recognizing good work or listening to and addressing concerns. Investing in technicians’ education is a great way to show appreciation and advancement to employees, while investing in new tools or services can support their day-to-day work activities. By showing appreciation, promoting education, and investing wisely, technicians will be less likely to leave their job, even if there is more pay being offered elsewhere.
Diesel Laptops is a shop efficiency solution company. We achieve this through diagnostic tools, diesel technician training, repair information, parts lookup tools, and a call center staff with diesel technicians. Diesel Laptops is committed to working with you to find the right solution for your company.
Guest Blogger: Chris Johnson, Diesel Laptops