Please welcome C&T Truck and Auto Repair, as our inaugural ACES Repair Business Spotlight feature member for the month of February 2023. Owners Chuck & Sabrina Duggins and their experienced team of diesel mechanics and technicians have served both heavy-duty truck and automotive customers in the Winston-Salem and Piedmont Triad area of North Carolina for over 10 years. In the Heavy-Duty space, C&T Truck and Auto Repair offers diesel service and repair, roadside assistance and repair, towing & recovery and an assortment of repair support. ACES Insider visited with Chuck Duggins and Stefan Morris, (the “glue” that keeps everything working), to learn more about C&T Truck and Auto Repair and their experience serving the diverse family of customers they have worked with over the years.
Prior to founding C&T Truck and Auto Repair Chuck and Sabrina owned and operated a successful mobile concessions business for 30 years, and felt it was time to follow their passion in a business they knew well; Truck and auto repair. Chuck had previously worked for the Forsyth County School System and learned the nuts and bolts of how to operate a core repair shop operation. When the right opportunity came along, they made the decision to start C&T Truck and Auto Repair . The “C” stands for Chuck & the “T” Tim, a previous company partner no longer associated with the business.
The current location of C&T Truck and Auto Repair had been a long-time transmission repair shop within a historical building and had become available. Chuck and Sabrina took the plunge and started C&T Truck and Auto Repair in 2012 and have operated it at its current location ever since.
The team has grown over the years to 3 full-time diesel technicians. They began offering mobile repair and roadside services in earnest in 2012. C&T Truck and Auto Repair now has two fully outfitted F450 repair trucks and two Dodge Ram 350 trucks in the fleet and do a significant portion of their business as dedicated mobile repair service provider.
Experience as an ACES Member
C&T Truck and Auto Repair joined ACES in September 2022. The member benefit most interesting to Chuck and Stefan was the repair financing offering from ACES’s founding affiliate vendor TruckSuite. They can now offer their customers alternative financing options to get their repairs completed without draining their capital reserves. Another benefit of interest was the Diesel Laptops decoder tool, which is provided to each member free of charge upon joining ACES, a $349 value right off the top.
The bottle cap size decoder tool connects directly to the ECM port of the truck, and wirelessly through connection with a smartphone. It collects diagnostic engine information and presents it in a friendly, easy-to-use interface. The device can be easily moved from truck to truck for “quick” and convenient initial assessment of what is happening with a truck, whether in the shop or out on the road.
Stefan Morris, The “Glue”
With the ACES corporate office just 10 minutes away, Stefan and his team have had the benefit of on-site support and visits from the Executive Director, Mike Parnitzke to assist with and follow up on most anything that comes up regarding ACES. “Mike has visited our shop numerous times and has been super responsive to all our questions regarding benefit details and how to use them. If he did not know, he got us answers by reaching out to the vendor member directly for answers” said Stefan Morris, the person known as the “glue” that keeps everything moving at C&T Truck and Auto Repair and long-time right-hand person for owner Chuck.
Shawn, The Road-Call King
The C&T Truck and Auto Repair team makes it happen with experience, know-how and a reputation for getting it done, whether in the shop or out on the road. With Stefan orchestrating the team both in the shop and out on the road, Chuck has built C&T Truck and Auto Repair into the team that gets the job done right and at a fair price.
Shawn Hackett, otherwise known by everyone in town as the “Road-Call King” keeps the roadside service side of the business making money helping customers in their time of need.
Racing Weekends with Son, Brody
During the racing season, when Chuck is not working in the shop serving his customers, you will find him following his passion for supporting and encouraging his son, Brody. Racing weekends become a family affair, with machines and trailers in tow during road trips to the next venue within the Caraway Challenge Series.
At just 14 years old, Brody is fast becoming a seasoned and competitive racer with hands-on mechanical expertise, just like his dad. The whole family is involved, with mom Sabrina cheering from the pit and acting as the family crew chief.
Camping and racing are also a family favorite pastime, with a variety of experiences together on the racetrack both locally and away in Tennessee and North Carolina.
